You can delete your Neep account and its data at any time. This page applies to both the Neep passenger app and the Neep driver app.
Delete in the app (recommended)
- Open the Neep app and sign in.
- Go to the Profile tab.
- Scroll to the bottom and tap Delete account.
- Tap Send code and enter the 6-digit code sent to your phone.
- Tap Delete my account.
Can't access the app?
Email neepsrilanka@gmail.com with the subject "Account deletion request" and your registered phone number. We will verify that the number belongs to you before deleting the account.
What happens next
- Your account is locked and you are signed out right away.
- After 30 days, the following is permanently deleted: your name, phone number, email and profile photo; saved routes and travel history; points and rewards; community posts, comments, likes and reports; lost & found listings and photos; emergency contacts; SOS history; and location shares.
- Changed your mind? Email neepsrilanka@gmail.com within 30 days to restore your account. After 30 days, it cannot be recovered.
What we keep
- Bus stops and landmarks you suggested stay in the app as shared public information, but they are no longer linked to you.
- Anything we are required to keep by law, only for as long as required.
Bus owner and admin accounts can't be deleted from the app. Please email us instead. See our Privacy Policy for more details.